سياسة الخصوصية
سياسة الخصوصية
خصوصيتك هي أولويتنا القصوى
معالجة البيانات الشفافة والمسؤولة، حماية صارمة لخصوصيتك على الإنترنت
1. Data Handling Principles
- We only collect and process data needed to operate accounts, provide connectivity, protect the service, and respond to support requests.
- This page reflects the currently public product scope. It should not be read as a substitute for unpublished audits, undeployed protocols, or unannounced compliance commitments.
- If a capability is not publicly available in the current product, we do not describe it here as generally available.
2. Data We May Collect
- Account information: email address and required account details used for signup, login, and renewals.
- Payment information: transaction status and order references returned by payment processors; sensitive payment credentials are handled by the payment provider.
- Support information: ticket content, email correspondence, and the minimum details needed to troubleshoot issues.
- Diagnostic and security data: authentication events, error diagnostics, and minimum operational data used for abuse prevention and service protection.
- Aggregated metrics: anonymous or aggregated statistics used for capacity planning, health checks, and service improvements.
3. How We Use Data
- To verify account and subscription status and provide downloads, connectivity, and related services.
- To maintain service availability and investigate failures, performance problems, and compatibility issues.
- To prevent abuse, unauthorized access, malicious requests, and other security risks.
- To meet basic billing, refund, accounting, and legal compliance obligations.
4. Service-Side Transport and Protocol Scope
- The current public product centers on encrypted VPN access, and that is the baseline scope described on the website.
- Existing server-side implementations also include DNS handling, session routing, UDP-related paths, and operational observability components.
- H2 and SOCKS5 support are being aligned progressively with product releases. Availability depends on deployment environment, client version, and release stage.
- Marketing pages should not be interpreted as a guarantee that every protocol or access mode is enabled for every user.
5. Sharing, Retention, and Deletion
- We do not sell your personal information.
- We may share the minimum necessary data with payment, infrastructure, email, or support vendors when needed to provide the service.
- Account, support, security, and billing data may be retained for as long as needed to fulfill service purposes and applicable financial or legal obligations.
- When data is no longer needed, we delete, anonymize, or otherwise restrict further use according to internal process.
6. Your Choices and Rights
- You can contact support to update account information, request account deletion, or ask about the categories of data we currently retain.
- Optional diagnostic details are only used when you provide them or agree to share them for troubleshooting.
- If you have questions about product scope, data handling, or privacy wording, contact us directly for confirmation.
7. Updates and Contact
- This page may be updated as product scope, data handling practices, and formal policy language evolve.
- For general and privacy-related questions, contact: peerfasttv@gmail.com
- If we later publish formal audit, compliance, or protocol-availability statements, they will be clearly labeled on the website.