Privacy Policy

Your privacy is our top priority

Transparent and responsible data handling, strict protection of your online privacy

Last updated: March 21, 2026

This page reflects the currently public product scope: encrypted VPN access is the primary offering today, SOCKS5 is supported where enabled by client and account configuration, and H2 is being added progressively. We may process the minimum account and operational data needed to run the service, provide support, and protect the platform.

1. Data Handling Principles

We only collect and process data needed to operate accounts, provide connectivity, protect the service, and respond to support requests.
This page reflects the currently public product scope. It should not be read as a substitute for unpublished audits, undeployed protocols, or unannounced compliance commitments.
If a capability is not publicly available in the current product, we do not describe it here as generally available.

2. Data We May Collect

Account information: email address and required account details used for signup, login, and renewals.
Payment information: transaction status and order references returned by payment processors; sensitive payment credentials are handled by the payment provider.
Support information: ticket content, email correspondence, and the minimum details needed to troubleshoot issues.
Diagnostic and security data: authentication events, error diagnostics, and minimum operational data used for abuse prevention and service protection.
Aggregated metrics: anonymous or aggregated statistics used for capacity planning, health checks, and service improvements.

3. How We Use Data

To verify account and subscription status and provide downloads, connectivity, and related services.
To maintain service availability and investigate failures, performance problems, and compatibility issues.
To prevent abuse, unauthorized access, malicious requests, and other security risks.
To meet basic billing, refund, accounting, and legal compliance obligations.

4. Service-Side Transport and Protocol Scope

The current public product centers on encrypted VPN access, and that is the baseline scope described on the website.
Existing server-side implementations also include DNS handling, session routing, UDP-related paths, and operational observability components.
SOCKS5 is supported where enabled by client version, account configuration, and deployment environment. H2 support is being aligned progressively with product releases.
Marketing pages should not be interpreted as a guarantee that every protocol or access mode is enabled for every user.

5. Sharing, Retention, and Deletion

We do not sell your personal information.
We may share the minimum necessary data with payment, infrastructure, email, or support vendors when needed to provide the service.
Account, support, security, and billing data may be retained for as long as needed to fulfill service purposes and applicable financial or legal obligations.
When data is no longer needed, we delete, anonymize, or otherwise restrict further use according to internal process.

6. Your Choices and Rights

You can contact support to update account information, request account deletion, or ask about the categories of data we currently retain.
Optional diagnostic details are only used when you provide them or agree to share them for troubleshooting.
If you have questions about product scope, data handling, or privacy wording, contact us directly for confirmation.

7. Updates and Contact

This page may be updated as product scope, data handling practices, and formal policy language evolve.
For general and privacy-related questions, contact: support@lionvpn.com
If we later publish formal audit, compliance, or protocol-availability statements, they will be clearly labeled on the website.

Exercise Your Privacy Rights

If you have questions about account data, deletion requests, or privacy handling, contact us through the contact page or support email. Response times depend on current support availability.